Tracklet Screen Shots

Ease of Setup and Use Setup your own Personalized Online Project Management Tool in minutes and start tracking Issues (projects and bugs) right away. With nothing to download, install or integrate, you can start using Tracklet immediately with no technical expertees needed. Tracklet's industry-leading Workflow Manager is there for you to make sure you can easily define even the most complex business logic for your Tracklet Issues to meet your specific business requirements.

Add Users Users are the people (Project Managers, Employees, etc.) related to your Organization who you as the Tracklet Administrator assign a Userid and Password to enter Tracklet to submit new or track existing Issues and update Workflow Stages currently assigned to them. Users with Administrative privilages are authorized to manage Issues and make changes to any Tracklet features. You incorporate Users into your Tracklet account through the Users Page.

Add Groups Group is a collection of Users who joined together based on some criteria (e.g. Software Developers, Sales Team, etc.). A User can belong to multiple Groups. When adding a new Group, you add also one or more Users to the it from the Users List. You can create an infinite number of Groups within your Tracklet account. Tracklet distinguishes a special Group called Public Users (anonymous Users from the World Wide Web) who can submit and track Tracklet Issues without having to log on first with a User Id and Password.

Design Questionnaire Once you've imported your Users into Tracklet and created your specific Groups, you will then neeed to design the Questionnaire Form which will be presented to your Users when reporting new or viewing existing Issues. Since you can assign a Group to each Field on your Questionnaire Form, you can control what Issue information different Users can see about an Issue. In other words, you can prompt a entirely different set of questions to the Software Developers Group than to the Marketing Group when reporting new Issues.

Add Workflow Templates Tracket's industry leading Workflow Designer can model any complex business logic thanks to its state-of-the-art Open Workflow Architecture which is a Fully Automated, Multi-threaded, Event-based, Conditional and Recursive processflow with Custom Decision-tree, Automatic Work-load Balancing and on-the-fly Reconfiguration capabilities. A Workflow consists of Stages which are the steps in the work process assigned to the Issue. Tracklet allows unlimited number of Workflow Stages added to each Workflow.

Add Auto-Delegation Rules When a new Issue is reported, Tracklet can automatically assign it a Default Workflow based on the Field Values the submitter entered on the Questionnaire Form. This is done by creating Issue Esclation Rules on the Issue Escalation Page. The Issue Escalation allows you to seamlessly and automatically escalate Issues to the right group of technicians without any user interaction.

Submit A New Issue Issue are submitted through the Issue Submission Page where the Issue Questionnaire Form is prompted to the User with Questions the User submitting the Issue is authorized to see since only Questions assigned to Group(s) the User submitting the Issue belongs to will be displayed to the User. When the Users submits the Issue, the Tracklet automatically assigns it a unique Issue Tracking ID.

Assign Workflow to New Issue When the Issues is reported, Tracklet runs a quick check to see if any of the Issue Escalation Rules are met, and if it finds one, it assigns the Default Workflow specified in the Escalation Rule to the new Issue. If no Issue Escalation Rules are found, then the Tracklet Administrator will have to create a Workflow for this new Issue before it can be Started. The Workflow can be created manually from scratch or can be loaded from the Default Workflows list for the new Issue with a click of a button.

Start New Issue If an Issue Escalation Rule was trigger, then the new Issue will be started automatically. With no Escalation Rule triggered, the Issue will need to be started manually by the Tracklet Administrator. Before starting the new Issue manually, any Fields assigned to the Administrators Group may need to be filled out by a Tracklet Administrator. Once filled out, the Issue can be started. When the new Issue is started, its status becomes Open and email notification will be sent out to the current Stage Owners and to all Users subscribed for this Issue notifications.

Update Workflow Stages You can apply different security The Tracklet Workflow consists of one or more Workflow Stages. Each Workflow Stage is assigned to an individual User or a Group. When the Workflow Stage becomes active, the Stage Owner(s) can update the Issue Workflow Stage assigned to them. When a Workflow Stage is updated, Tracklet runs a quick check on all Workflow Stage conditions for the Issue to see which Workflow Stages need to be activated or deactivated. Tracklet may active or deactivate one or more Workflow Stages based on the Start and Re-start Conditions you specified for the Issue’s Workflow Stages. If Tracklet finds a Workflow Stage to activate, it will send out email notification to its Stage Owner(s).

View Issue Progress Only Administrators and Workflow Stage Owners can view information about the Issue, however only Administrators can view Cost and Time related information and all Workflow Stages about the Issue. All Workflow Stages messages are logged for the Issue which is also visible to all Stage Owners, along with the uploaded files. When viewing an Issue, you can see what Stages have been updated, how much time and cost each Workflow Stage took. You can also see the overall time and cost efficiency for the Issue.

Manage Issues At any given time, Tracklet Administrators are allowed to modify any Issue settings. They can add, delete and update the current Issue Workflow or even re-load it entirely. They can change current Workflow Stage conditions, assign them to new User or Groups, modify Email Subscribers, etc. All modification to the Issue Workflow are logged into the Issue Messages. You can modify Issue Information the submitter entered for the Issue when it was reported. You can Re-open and close the Issue as well at any time.

Track Issues As a Tracklet Administrator, you can track all Issues to see what the new Issues are, who is working on what Workflow Stages, which Issues are closed, which Workflow Stages have been updated, etc. You can also specify a date-range and search for Individual Users or Groups. You can also list out the Issue Fields along with the Track Id’s.

Set Preferences Since some project duration is measured in minutes, some in Years and you may want to calculate Issue costs in currency other than USD, you have the option to specify the default Time and Currency Units that all newly reported Issues will default to. These units can also be adjusted for each Issue. You also have the option to allow Public Users to view the progress of the Issues they reported.